برنامج إدارة الجودة الشاملة

دبلومة إدارة الجودة الشاملة

Total Quality Management

دبلومة بشهادة معتمدة وقابلة للتوثيق من الخارجية

Program Outlines

1- Quality Concepts

Quality Definitions

Quality Dimensions

Quality Management Spheres

Implementation Obstacles of QM

2. Customer Satisfaction

Who is the Customer?

Customer-Driven Quality

C.R.M

3. Strategic Quality Planning

Leadership for Quality

Quality as a Strategy

Quality Strategy Process

Quality and Price/Cost/Productivity/Profit

4. Quality Theory

Deming’s14 Points

Juan's theory

Ishikawa & Feigenbaum’s theory

Crosby & Taguchi’s Theory

5. Performance Measures

Quality Measures

Typical measurements

Quality Cost as a measure

Collection System Design

6. Quality Improvement Tools

Quality Cycle (PDCA)

Ishikawa’s Basic Tools of Quality

New Tools for Improvement

The Five Ss

7. Quality Management Techniques

Quality Function Deployment (QFD)

Benchmarking to Identify Improvement

Improvement by Quality Circle

8. Lean – Six Sigma

6Sigma concept

6Sigma Levels

6Sigma as Improvement Methodology

Iso- 9001

المدرب : استشاري و مدرب جودة معتمد من المعهد القومي للجودة